Returns & Exchanges
Returns & Exchanges Thank you for choosing Kronstep. If you aren't completely satisfied with your purchase, we're here to help. We warmly welcome returns and exchanges within 15 days of receipt for most items in their original, new condition.
- Reach out to us at firstname.lastname@example.org specifying the item(s) you wish to return and the reason behind it. Our team will connect with you within 24 hours. We appreciate your patience.
- Once our customer service team confirms the return eligibility, we'll provide detailed return instructions. Kindly pack the items in their original packaging.
- Send your package using your local postal services.
- We typically process most returns within 7 business days of receiving the package. Refunds will be initiated to your original payment method or PayPal account.
- You get a 15-day window to assess if your purchase meets your expectations. If you wish to initiate a return or exchange, kindly contact us within 15 days of receiving the product.
- We cannot process returns or exchanges for certain items: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except for scarves and bags).
- Returns should be in their original and unused condition, with all original packaging intact. Any item that has signs of wear, damage, washing, or any form of alteration will not be accepted.
- Items marked as non-returnable and complimentary gifts cannot be sent back.
- Please ensure that you have raised a proper return request before sending items back. Unauthorized returns will not be accepted.
- Always review your returns before dispatching. Kronstep is not liable for returns that are not our own products.
Note: Initial shipping fees and any shipping guarantees are non-refundable.
Return Address For the nearest return address, drop an email to email@example.com . Our team will respond within 24 hours.
Important: Please refrain from sending your return to the address on your package's label. It is not our designated return address and might delay your return processing.